Return And Exchange Policy

We want you to love your KIN & GIN Jewellery. If you need to make a return or exchange, please review our guidelines below.

📧 How to Start: Email support@kinandgin.com with your Order Number and Reason for Return. You must receive written approval before shipping any items back to us.

🔔 We urge all customers to inspect the package for any damage or tampering before receiving or signing for receipt. Unboxing Video necessary

 

1. Eligibility Criteria

To qualify for a return or exchange, items must meet the following conditions within 7 days of delivery:

Eligible for Return

Please raise the return request within 2 days of delivery

Refunds available when wrong products or damaged item received.

  • Exchange requests within 7 days of delivery
  • No signs of wear, alteration, or tampering
  • Condition: Unused, unworn, undamaged, and unaltered.
  • Packaging: Must include the original branded box/bagging.
  • Paperwork: Must include the original invoice, ID proof, warranty card, and authenticity certificates.

2. Strictly Non-Returnable Items & Fees

  • Personalized Goods: Customized, engraved, or made-to-order items.
  • Non-Recoverable Fees: Making charges, shipping charges, taxes, and third-party certification fees are strictly non-refundable and will be deducted from the exchange/credit value.
  • Unauthorized Returns: Any items sent back without prior written approval.

 

3. Refund & Exchange Process

  • Exchanges: The value of your original item (excluding non-recoverable fees) will be credited toward your exchange. Any price differences will be settled during the process.
  • Refunds: As a standard industry practice, cash refunds are not offered. Exceptions are reviewed on a case-by-case basis at the sole discretion of the company.
  • Refund Timeline: Approved refunds will be credited to the original payment method within 7–10 business days.

 

4. Secure Return Shipping Instructions

Customers are responsible for return shipping costs and liabilities. To ensure safe transit:

  1. Double Box: Place the jewellery in its original box, then place that inside a larger shipping box with bubble wrap. Never use plain envelopes.
  2. Discreet Labelling: For security, do not write words like "Jewellery," "Gold," or "Diamonds" on the outside of the package.
  3. Insured Courier: Use a secure, fully insured, and tracked courier (e.g., BVC, Sequal Logistics, Malca-Amit, DHL, FedEx).
  4. Documentation: Enclose the original invoice and certificates inside the box.

Gold & LGD Warranty

•             Lifetime warranty includes repolishing services only.