At Kin & Gin, we want you to shop with complete confidence. That's why we offer a 15-day replacement window on all orders, so if something isn't right, we'll make it right.

Please note, we do not offer returns, only replacements, and only under the conditions below.

• Replacement requests must be raised within 15 days of delivery.
• Replacement is only applicable if the product received is damaged or different from what was ordered.
• A 360-degree unboxing video is mandatory to raise a replacement claim. The video must be recorded in one continuous take, starting before the package is opened.
• If the box is opened before the unboxing video begins, the claim will not be eligible for replacement.
• We do not offer returns or refunds under any circumstances, only replacements for damaged or incorrect items as outlined above.
• Items must be unused, unworn, and in their original packaging along with all tags and certification documents.

We take quality seriously, and this process helps us ensure every claim is genuine and every customer is treated fairly. If you receive a damaged or incorrect item, don't worry, just follow the steps above and our team will take care of you promptly.