We want you to love your KIN & GIN Jewellery. If you need to make a return or exchange, please review our guidelines below.
๐ง How to Start: Email support@kinandgin.com with your Order Number and Reason for Return. You must receive written approval before shipping any items back to us.
๐ We urge all customers to inspect the package for any damage or tampering before receiving or signing for receipt. Unboxing Video necessary
ย
1. Eligibility Criteria
To qualify for a return or exchange, items must meet the following conditions within 7 days of delivery:
Eligible for Return
Please raise the return request within 2 days of delivery
Refunds available when wrong products or damaged item received.
- Exchange requests within 7 days of delivery
- No signs of wear, alteration, or tampering
- Condition: Unused, unworn, undamaged, and unaltered.
- Packaging: Must include the original branded box/bagging.
- Paperwork: Must include the original invoice, ID proof, warranty card, and authenticity certificates.
2. Strictly Non-Returnable Items & Fees
- Personalized Goods: Customized, engraved, or made-to-order items.
- Non-Recoverable Fees: Making charges, shipping charges, taxes, and third-party certification fees are strictly non-refundable and will be deducted from the exchange/credit value.
- Unauthorized Returns: Any items sent back without prior written approval.
ย
3. Refund & Exchange Process
- Exchanges: The value of your original item (excluding non-recoverable fees) will be credited toward your exchange. Any price differences will be settled during the process.
- Refunds: As a standard industry practice, cash refunds are not offered. Exceptions are reviewed on a case-by-case basis at the sole discretion of the company.
- Refund Timeline: Approved refunds will be credited to the original payment method within 7โ10 business days.
ย
4. Secure Return Shipping Instructions
Customers are responsible for return shipping costs and liabilities. To ensure safe transit:
- Double Box: Place the jewellery in its original box, then place that inside a larger shipping box with bubble wrap. Never use plain envelopes.
- Discreet Labelling: For security, do not write words like "Jewellery," "Gold," or "Diamonds" on the outside of the package.
- Insured Courier: Use a secure, fully insured, and tracked courier (e.g., BVC, Sequal Logistics, Malca-Amit, DHL, FedEx).
- Documentation: Enclose the original invoice and certificates inside the box.
Gold & LGD Warranty
โขย ย ย ย ย ย ย ย ย ย ย ย Lifetime warranty includes repolishing services only.